Ecommerce AI Chatbot
AI sales assistant for e-commerce.
Intent routing, product recommendations, cart recovery, and human handoff when it matters.
Problem
Tier-1 support tickets drain the team on repetitive order and FAQ questions.
Outcome
~60% fewer support tickets with instant order lookup and smart upsell.
Solution Architecture
Intent-driven support layer wired to live catalog, orders, and human handoff — built for Shopify-scale traffic.
~60%
Tier-1 deflection
24/7
Automated replies
API
Store integrations
Intent
LangChain
Route to the right tool
Catalog
REST
Products, orders, inventory
Recommend
Upsell & cart recovery
Handoff
Agent gets full thread
What we shipped
Order lookup via store APIs
Policy answers from knowledge base
Context preserved on escalation
Cross-cutting production layer
Key Features
Product recommendations
Context-aware suggestions from live catalog data.
Upsell flows
Surface bundles and add-ons in conversation.
Cart recovery
Re-engage abandoned carts with timely nudges.
Order & FAQ automation
Status, refunds, and policies without agent wait.
Human handoff
Escalate edge cases with full thread context.
Tech Stack
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